Frequently Asked Questions

At, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.

Can I know whether your Pharmacy is licensed?

Certainly, we are a licensed Information Technology based Private Limited Company with registered online platform offering prescription medications online. Our licence number: 0628889.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Saturday to Thursday, 10:00 am to 09:00 pm BST.

What is your office address and phone number?

Our office address:
House 32, Road 10, Block B, Banani, Dhaka-1213, Bangladesh
Our telephone number: +88 0177 99 522 91

How do I contact Pharmacists at ?

To contact our pharmacists online, you can send your questions by using either “Ask Our Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!

How can I save more at

At, you have quite a few avenues to save on your purchases of any products:

Rewards for You! Netmeds has a Reward Points Programme by which you automatically score points on any of your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. To know more about our Reward Points program, click here.

Prices Slashed for Your Referrals! is pleased to offer you Tk. 100 OFF your order when you refer your family and friends to us. You can learn more about our Refer & Earn programme here.

What are's Privacy and Security Policies?

At, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.


ঔষধ খুঁজে পাচ্ছেন না ?

আমাদের বিশেষজ্ঞ ফার্মাসিস্টগণ দ্রুত আপনার প্রয়োজনীয় ঔষধ সরবরাহের চেষ্টা করবে

This information will never be shared for third part